Episode 21: The battle for customer experience
The pandemic has changed payments forever; 2025 is happening now. As digital payments have become almost universally accepted, the next gold rush is for customer experience: own the experience, own the value. What can the payments industry learn from the birth of the credit card in the 1950s to create the standard for services in today’s space? What role will traditional institutions have in the incredible innovation fueling the payments industry? In this episode of The PayPod, host Cyrielle Chiron is joined by Michael Abbott, Global Banking Lead at Accenture, to catch up on the ideas explored in his keynote at The 2021 SUMMIT – back to the future of payments.
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