Market Research

Discover the insights, data and key findings shaping our understanding of payments needs and preferences across the Canadian payments ecosystem to help focus our Modernization journey. International and National perspectives are explored. 

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August 18, 2021
Published: August 18, 2021 Consumer payment options and frictionless transactions are critical to drive business advantage in an era of digital payments — Canadians seek more payment choices, including to pay bills and taxes The pace of innovation... Read more about Payments challenges and opportunities
May 28, 2021
Published: May 28, 2021 New research shows that the COVID-19 pandemic has led to an increase in the number of Canadians who participate in short-term contracts or freelance work, such as rideshare drivers, freelance writers and graphic designers, or... Read more about Canada’s gig economy has been fuelled by the pandemic – but workers and businesses are challenged by payments mismatch
November 25, 2020
44 per cent say COVID-19 has changed their payments preferences to digital and contactless long-term; 61 per cent are spending less; 42 per cent are uncomfortable handling cash. Payments Canada has released new data on Canadian payment trends since... Read more about Canadian spending and purchase habits have not yet returned to pre-pandemic preferences
August 31, 2020
Published: August 31, 2020 Merchants believe Bitcoin will likely act as a core complement to traditional currency rather than a substitute, offering an alternative option for consumer and merchant investments, expense management, or lending... Read more about The Bitcoin Sentiment Tracker - Merchant Study
May 13, 2020
75 per cent of Canadians spending less than pre-pandemic; 62 per cent using less cash; 42 per cent avoid shopping at places that don’t accept contactless payments. New data from a Payments Canada study on payment trends during COVID-19 reveals some... Read more about COVID-19 payments trends
October 29, 2019
This year’s survey, which focuses on the payment trends, interests, and views of Canadian small businesses, revealed the majority of small businesses do fewer than 25 per cent of their transactions in cash but still feel obligated to accept it. The... Read more about Payments Pulse Survey: Small Business Edition
June 5, 2019
Payments Canada and CorbinPartners Inc today published The Bitcoin Sentiment Tracker, new research that explores Canadians’ perceptions and attitudes towards Bitcoin, one of the world’s most popular digital currencies. The research indicates that... Read more about The Bitcoin Sentiment Tracker - Consumer Study
May 13, 2019
This paper, written in partnership with CGI, marks the beginning of research that explores the merits of AI-powered applications in the wholesale payments system. In payments, as in other industries, artificial intelligence adoption is ‘human-... Read more about Exploring the applications of artificial intelligence in payment market infrastructures
May 13, 2019
The third annual Payments Pulse Survey: Consumer Edition explores the payment preferences of Canadians and the forces driving the movement for innovative payment methods. The study revealed significant generational insights into Millennials and... Read more about Payments Pulse Survey: Consumer Edition
August 7, 2018
The second annual Payments Pulse Survey: Consumer Edition delves into the payment preferences and priorities for Canadian consumers. This year, the survey was conducted in two phases. Phase 1 served as a pulse check on trends spotted in the 2017... Read more about Payments Pulse Survey: Consumer Edition