Market Research

Discover the insights, data and key findings shaping our understanding of payments needs and preferences across the Canadian payments ecosystem to help focus our Modernization journey. International and National perspectives are explored. 

June 21, 2022
Published: June 21, 2022 Digital innovation and payment fraud concerns create shifts in small business behaviours and attitudes More than two years after the World Health Organization declared the outbreak of the COVID-19 global pandemic, new... Read more about Canadian small businesses face continued struggles from pandemic headwinds — including impacts on sales margins and profit, reveals new Payments Canada study
December 21, 2021
Published: December 21, 2021 New research shows that since the onset of the COVID-19 pandemic, Canadian businesses and consumers appear to have become more aware and better equipped in protecting themselves against the risk of payment fraud. Overall... Read more about Canadian businesses and consumers more aware of payment fraud – but must remain cautious about mitigating risks
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November 3, 2021
Published: November 3, 2021 Radical shift in purchasing behaviours since the onset of COVID-19 continues, reveals new Payments Canada study 85% of Canadians believe they will be the same or financially better off 12 months from now More than half (... Read more about Canadian consumers cautiously optimistic about financial outlook – but continue to tighten spending
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October 20, 2021
Despite experiencing more payment scams – 58% of small businesses feel better equipped to mitigate fraud, reveals new Payments Canada study Ottawa, October 20, 2021 – New data from a Payments Canada study indicates that while small businesses have... Read more about 43% of Canadian small businesses report sales are down - but are optimistic about outlook; 29% plan to increase employees; 27% plan to reinvest; 18% plan to expand into new markets
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August 18, 2021
Published: August 18, 2021 Consumer payment options and frictionless transactions are critical to drive business advantage in an era of digital payments — Canadians seek more payment choices, including to pay bills and taxes The pace of innovation... Read more about Payments challenges and opportunities
May 28, 2021
Published: May 28, 2021 New research shows that the COVID-19 pandemic has led to an increase in the number of Canadians who participate in short-term contracts or freelance work, such as rideshare drivers, freelance writers and graphic designers, or... Read more about Canada’s gig economy has been fuelled by the pandemic – but workers and businesses are challenged by payments mismatch
November 25, 2020
44 per cent say COVID-19 has changed their payments preferences to digital and contactless long-term; 61 per cent are spending less; 42 per cent are uncomfortable handling cash. Payments Canada has released new data on Canadian payment trends since... Read more about Canadian spending and purchase habits have not yet returned to pre-pandemic preferences
August 31, 2020
Published: August 31, 2020 Merchants believe Bitcoin will likely act as a core complement to traditional currency rather than a substitute, offering an alternative option for consumer and merchant investments, expense management, or lending... Read more about The Bitcoin Sentiment Tracker - Merchant Study
May 13, 2020
75 per cent of Canadians spending less than pre-pandemic; 62 per cent using less cash; 42 per cent avoid shopping at places that don’t accept contactless payments. New data from a Payments Canada study on payment trends during COVID-19 reveals some... Read more about COVID-19 payments trends
October 29, 2019
This year’s survey, which focuses on the payment trends, interests, and views of Canadian small businesses, revealed the majority of small businesses do fewer than 25 per cent of their transactions in cash but still feel obligated to accept it. The... Read more about Payments Pulse Survey: Small Business Edition