Consumer Guides

Understanding your rights and responsibilities when making payments helps you make informed decisions about the way you pay.

Our payment guides explain payment processes, answer frequently asked questions and educate you on your rights and responsibilities.

Cheque use is steadily declining as electronic alternatives gain in popularity, but Canadians still use close to a billion cheques each year.
Pre-authorized debits (PADs) are a convenient way to pay bills and make other payments automatically. Instead of sending a payment, a company withdraws funds from your bank account.
Direct deposits are a safe, secure and easy way to receive payments, like having your pay cheque deposited directly into your bank account.
One of the safest, most efficient ways to move money from your account into someone else's is to send a wire payment through your financial institution.